As McCarthy Durie’s CEO, Shane McCarthy is passionate about building excellent client relationships and delivering outstanding service.
A major focus for Shane is on ensuring transparency between clients and the MDL team. He has worked hard to put in place exceptional communication systems that ensure you can feel comfortable and confident with the way your legal matter is progressing at all times.
The fact that Shane has never worked as a lawyer is a major advantage, both to us and to you as our client. Instead of becoming ‘bogged down’ in the minutiae of legal process, as a management specialist he brings a ‘fresh pair of eyes’ to the way the MDL team operates, ensuring our systems and processes are client-centric at all times. This client service focus is the perfect complement to our lawyers’ high level of technical expertise.
Shane never stops asking the question, “How can MDL do a better job for our clients?” A firm believer in utilising technology to improve our service delivery, he has initiated customer satisfaction surveys and an ongoing client service training program to enable a culture of continuous improvement.
As a second generation member of the McCarthy Durie family, Shane is invested in the success of our business. He takes a long-term view of client relationships, aiming to make a positive difference to the lives of our clients and our staff.
Responsible for the ongoing development of the McCarthy Durie service offering, Shane has created a unique structure for our Brisbane law firm. Rather than employing “jack of all trades” lawyers who attempt to turn their hand to every legal issue, Shane has worked with MDL legal Directors to recruit legal experts who specialise in particular fields. This means you can rest assured that with MDL, your legal matter will go into the hands of an experienced legal practitioner who is highly skilled in the specific area of law your situation requires.
It’s another way McCarthy Durie Lawyers delivers you high quality legal services, without the price tag of a ‘tier one’ law firm.
- BBus MAICD
- Australian Institute of Company Directors